Terms & Conditions

Last Updated: May 23, 2026

Overview

By accessing or purchasing from Handicraft House, you agree to the following terms and conditions. These terms apply to all visitors, customers, and professional partners using our website and services.

Products & Craftsmanship

All products are handcrafted using natural materials including solid wood and resin.

Variations in wood grain, texture, color, and engraving are a natural part of the handmade process and make each piece unique.

Personalization

Customers are responsible for reviewing all personalization details before placing an order.

Handicraft House is not responsible for spelling mistakes or incorrect customization details submitted by the customer.

Shipping & Delivery

Production and shipping timelines are estimates and may vary due to busy periods, carrier delays, or customs processing.

International customers are responsible for any customs duties, import taxes, or local fees applied in their country.

Returns & Refunds

Due to the handcrafted and personalized nature of our products, customized items cannot be returned unless they arrive damaged or incorrect.

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Product Use

All products are intended for respectful memorial, storage, or decorative use.

Customers are responsible for the proper handling and care of wooden products.

Intellectual Property

All product designs, images, branding, website content, and text are the property of Handicraft House and may not be copied or used without permission.