Frequently asked questions
Do you offer personalization?
Yes, many of our urns, keepsakes, and watch boxes can be personalized with custom engraving.
How long does production take?
Most handcrafted and personalized orders are prepared within 2–5 business days before shipment.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you ship internationally?
Yes, we ship worldwide and provide tracking information once orders are dispatched.
Are customs duties included?
Import duties, VAT, and customs fees are not included and may apply depending on your country.
Can personalized products be returned?
Because personalized products are custom-made, they are generally non-returnable unless damaged or incorrect.
Do you offer wholesale partnerships?
Yes, we work with retailers, memorial businesses, and e-commerce partners internationally.
Need More Help?
For additional questions or support, contact:
support@handicraft-house.com