Retail Terms & Conditions
Last Updated: May 21, 2026
1. Product Representation
Retailers may not:
- misrepresent products
- alter branding deceptively
- use misleading claims
2. Personalization Responsibility
Retailers are responsible for:
- verifying engraving text
- spelling accuracy
- customer-submitted customization details
3. Production Time
Production timelines are estimates and may vary during high-demand periods.
4. Shipping & Customs
Retailers are responsible for informing customers about:
- customs duties
- import taxes
- local regulations
5. Returns & Custom Products
Personalized/customized products:
- cannot be returned unless damaged or incorrect
6. Wholesale Pricing Confidentiality
Retailers may not publicly disclose:
- wholesale pricing
- private catalogs
- retailer-only information
7. Order Accuracy
Retailers are responsible for:
- customer shipping accuracy
- Submitted personalization details
- final order confirmation
8. Partnership Approval
We reserve the right to:
- approve or reject applications
- terminate partnerships if necessary
9. Branding & Packaging
All products are shipped using Handicraft House packaging and brand presentation.
Retailers acknowledge that products may include Handicraft House branding, packaging materials, inserts, or fulfillment identification as part of our production and fulfillment process.
Custom white-label or private-label packaging is not included unless agreed separately in writing.